Published: March 27, 2014

 What sets Hartford Insurance apart?  Here are some quick facts.  You can obtain a quote for your small business insurance simply by give our agency a try!

Claims

Research shows that one of the most critical reasons that customers report being satisfied after a claim is the communication they receive during the claims process.

  • Our patented, proactive claims loyalty program includes a call to the customer within the first few days of a claim. This unique process allows for immediate action to be taken on any customer issues and drives a 93%+ satisfaction rate.
  • A dedicated team to respond to catastrophes such as hurricanes and wildfires.
  • 24-hour claims reporting, 365 days a year.

Online Services

Customers require online access to critical information and services that allow them to manage their insurance program on their time, often after hours. Plus,

  • 38% of small business owners say that time is their most important asset*
  • 30-40% of a small business owner’s time is wasted on paperwork**
  • 15% of all paper handled in an office gets lost**

The Hartford offers a robust and intuitive Online Business Service Center providing:

  • 24-hour account access online
  • Safe and secure online bill pay – including an Auto Pay feature
  • Ability to save account information and enroll multiple users
  • Online requests for certificates of insurance and ID cards

*https.//www.mavenlink.com/community/blogs/795-a-matter-of-time-what-does-time-mean-to-sma//-business-owners **Source: The Delphi Group, a Boston consultancy. Article written by Jane M. VonBergen (KnightRidder Newspapers), The Boston Globe, March 21, 2006.

Policy Holder Services (PHS)

The Hartford understands that it can be costly for agents to service low-premium business. That’s why we were the first to offer a Small Commercial dedicated service center that offers a low-cost option allowing you to transfer with confidence servicing those customers to us!

  • For just 1% (only $20 for a $2,000 policy!) your agency can be free of time-consuming, expensive service issues.
  • Staffed by over 500 representatives across the country.
  • Serves more than 400,000 customers and handles more than 2 million calls per year.
  • Plus, 85% of all calls answered within 45 seconds helping to ensure a positive experience for your customers.
  • Customer satisfaction is 50% better when serviced by PHS*.